Terms & Conditions
This website is owned by JG Horse Supplies. Throughout the site, the terms “we”’, “us”, ”’ and “our” refer to JG horse supplies,. JG Horse Supplies, offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting out site and/or purchasing something from us you engage in our “service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site.

Ordering & Delivery

Upon placing an order, you are entering into an agreement to purchase the selected products based upon our terms and conditions. We hold the right to decline or cancel any order at our discretion.

We make every effort to dispatch your goods the next working day following receipt of your order. Please note if the item is not in stock we will inform you of the new delivery time, if this is not acceptable then we will give you the opportunity to change or cancel your order, JG Horse Supplies cannot accept any liability for delivery delays beyond our control.

Delivery will be made to the shipping address entered on your order. Delivery is made by courier -all UK Mainland orders are despatched using DPD  at a cost of £6.80 and are tracked. Delivery to the Channel Irelands and Republic of Ireland is made by Royal Mail 2nd class at a cost of £6.80.

Payment

Your products will only be dispatched upon receiving full payment and complete, accurate information for delivery.

For the protection of both you and us we will sometimes validate personal information given to us during the order process with third-party organisations. By submitting these details you agree to these check and all date will treated in accordance with the date protection act 2018.

JG Horse Supplies make every effort to ensure prices on the website are correct. We reserve the right to amend the price for products without any notice.

Stock quantities on our website are live, If an item is found to be out of stock you will be contacted as soon as possible by email or phone. You will be given the option to cancel your order or wait until the item returns to stock at which point it will be dispatched to you.

All prices are inclusive or VAT.

Order, Returns, Exchanges & Cancellations

We advise that you contact us at your earliest convenience if you wish to exchange a product, we cannot guarantee stock levels.

Under the Distance Selling Regulations you have the legal right to cancel your order within seven day of receipt of your goods (with the exception of any made to order items).

You cannot cancel your order if you have removed any sealed packaging, on a product or purchased goods that are non-returnable. Non-returnable items will be stated on their respective product pages. Confirmed Non-returnable items include: personalised or special order items.

If you have received the good before you cancel your order then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must no unpack the good when they are received by you and you must send the goods back to us at your contract address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your order, any sum debited to us from your credit cared will be-credited to your account as soon as possible and in any event within 30 day of your order providing the goods in question are returned by you and received by us in the condition they were when delivered to you.

On the return of International orders for goods purchased outside of the EU a refund will be given on the goods purchased only and NOT the shipping cost. If an international customer wishes to exchange an item they would be expected to cover the cost of postage of replacement item sent to them.

Goods retuned must be returned in the condition they were received in. This includes all packaging, which must be intact and complete, ready for resale. Items must be retuned with protective packing and tape, labels or glue must not be applied directly to product packaging as this will result to damage that effects resell. We hold the right to deduct the costs of these damages from the amount to be re-credited to you.

Non-faulty items but be returned OR we must be notified of their dispatch for return within 14 days of their arrival to the customer. If we receive an item after this period we hold the right to withhold a refund and the customer would be responsible for paying postage cost for the item to be returned to them.

If you have any queries at all please do not hesitate to contact us at [email protected]

Liability

JG Horse Supplies will make reasonably attempts to ensure the accuracy of any information or data on this website is correct but makes no representation, warranty of any kind expressed or implied, or otherwise regarding the content, availability of the website, fixing of defects, that it will be timely or error-free, or that the site or server that it is hosted on is free of viruses or harmful content.

As a consumer, you may have statutory rights which may be in addition to the rights set out in there terms and conditions and information about these statutory rights may be obtained from citizens advise organisations.

The material on this website is provide for general information only and does not constitute advise on which you should rely. You should not use the information on the website to make any decisions or take any action without seeking profession or specialist advice.

This website may contain links to other websites. JG Horse Supplies is not responsible for the practices of other websites and does not necessarily endorse the material found on them.

You must observe and comply with all applicable regulations and legislations, including obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of some of our goods to you. We make no representation and accept no liability in respect of the export or import of the good you purchase.

Contact Us

Fill in our contact form below or give us a call on:

07917 274128

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